Coolshields guarantees to the owner of each product a 2-year warranty. In the event of any damage to the zipper, fabric during normal use, we will replace the bed pads with a new one as promised, please must retain and present the purchase order number to verify the warranty. Only those purchased from the official coolshields store will be covered by the warranty, any obtained from other sales channels will not be included. Exclusions – the warranty does not cover: (i) protectors that have been neglected, mishandled or abused; (ii) stains or other damage caused by nail polish, inks cosmetics, bleach, non-food related grease, corrosives, chemicals, alcohol or dyes; (iii) stains or damage caused by, or the result of mold or mildew; (iv) damage caused by animal beaks, teeth or claws; (v) stains or other damage caused by or related to fire (including water damage), smoke, flood or other natural disaster, theft or vandalism, or any other loss that is covered under an insurance policy; or (vi) stains or other damage caused by structural problems or appliance malfunctions such as, but not limited to, leaks from the air conditioners, skylights, roofs water heaters or water pipes.