Processing time
Normally, orders after payment will be ready for shipment within 48 business hours. When there is a holiday or weekend, there may be a slight delay.
Change or cancel your order
If you would like to change or cancel your order, please be sure to contact us at [email protected] prior to shipping.
Shipping information
| Destination | Warehouse | Delivery Time |
| United States | China | 10 -14 business days |
| Canada | China | 8 -14 business days |
| Japan | China | 3 -14 business days |
This does not include delays caused by holidays, natural disasters, carriers, etc.
Shipping Costs
1) Shipping costs depend on the weight, size (volume and weight) of the package, delivery area and shipping company.
2) Hilar recommends choosing the method that best suits you when placing your order. Shipping costs and delivery times vary with different shipping methods.
Shipping options
1) Standard shipping: EMS, USPS, China Post, Hong Kong Post, Singapore Post, Registered Mail, etc.
About Small Products
We offer free standard package shipping on orders over $99 for small items, otherwise we will charge $4.95 for standard shipping.
Customs Duty
International orders may be subject to charges/fees at customs. Hilar is not responsible for paying these charges. These are the responsibility of the customer. We cannot predict how much they might be – that is at the discretion of the customs office.
Please Note:
- You only need to choose whether it is express or standard shipping and Hilar will choose the most suitable shipping method.
- If you have any request for a specific shipping method, please leave a note in your order.
- Once the package is shipped, Hilar will update the tracking number on the website and you will receive an email directly with the tracking number.
- We will contact you if there is an accident before delivery.
- Hilar reserves the right of final interpretation for the content hereinabove.
In case of any problems, please don’t hesitate to contact us:
Email: [email protected]